“After conducting a heuristic review of this user story, we found several UX issues with the UI.”
You know what that means. I know what that means, mostly. But if anyone outside of our industry were to hear this sentence, they’d be very confused. Product managers and product owners have their own patois, dialect, lingo, parlance. But when it comes to communicating technical issues to non-technical users and colleagues, you’ve got to switch to a Lingua Franca that everyone understands.
Communication is messy, complicated, and hard, but it’s never optional. And jargon has its place. When you’re with your team speaking the same language, finding short-hand terms for complex issues, jargon is not only inevitable, it’s a real time saver. But it’s also often a wall that stands between you and getting your point across with outsiders.
And a failure to communicate effectively can have dire consequences.