SaaS growth depends on customer success, but here’s the scary thing about customer success: It also exists outside of your platform. Success means that customers are not only using your product, they’re getting their desired outcomes – and when you bring your platform together with a strategy to help customers achieve those outcomes, you have a recipe for acquisition, retention, and insane revenue growth. This is what I do.
As a SaaS Consultant & Customer Success Evangelist, I take startups from problem/solution fit to product/market fit, all the way through growth marketing and scalable customer development. My specialty is in quickly diagnosing strengths and weaknesses in SaaS companies and strategizing ways to improve retention and strengthen brands.
I also do…
- Community Growth at Zest.is
- Amateur photography – original prints for sale
- Twitter curation + growth
- Writing engagements
- Moderator at Product Hunt and GrowthHackers.com
- Quurator at Quuu
- In The Shine Crew with Joanna Wiebe, Tiffany da Silva, Talia Wolf, Angie Schottmuller, Claire Suellentrop, Georgiana Laudi, Mack Fogelson
- Growth marketing
- Community management
- Customer development strategy
- Customer success strategy