As we enter 2017, what trends are shaping how companies are treating Customer Experience (CX)? What obstacles, challenges or blind spots will Marketing, Customer Success and Customer Support leaders likely run into when trying to improve CX? And, how can they do CX better?
These are the questions we asked people who live, breath and develop CX for companies around the world. We also sourced trends from places like UserIQ and Forrester, for a more holistic view of what 2017 has in store for us.
How will Customer Experience develop over the next year? Here are their answers, predictions, and suggestions.