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Guest Posts, SaaS, Startups, Teams

5 Strategies to Strengthen Your SaaS Recruiting & Hire the Best Talent by @ShaylaPrice

This is a guest post by Shayla Price, a freelance content marketer.

SaaS recruiting requires a human resources team dedicated to the needs of the company and the job candidates.

If you’re seeking to hire the best talent, your business should take the necessary steps to create a pleasant experience for everyone involved. Sammi Caramela, a contributing writer at Business News Daily, explains:

“Hiring new talent is an inevitable and critical part of being a business leader, and it’s more complicated than just reviewing resumes and conducting interviews.”

Before posting your next job ad, take a moment to craft a plan. Here are five strategies to strengthen your SaaS recruiting process.

1. Determine your hiring needs

Hiring is a collaboration that involves several key stakeholders in your SaaS company. Without the right people at the decision-making table, you may waste time and money searching for candidates.

Depending on the position, you should enlist the help of senior managers, middle managers, and individual contributors. Together with people operations, your whole team can determine the business’s goals for hiring new talent.

Starting to recruit before you understand your team’s needs squanders resources and the candidate’s time. Below is an email I received after an initial interview and confirming a second meeting. The company decided to hire an internal team member for the role.

These types of interactions can ruin your reputation with qualified talent. It shows disorganization within your team and a lack of appreciation for the candidate.

The good news is that these situations are preventable. By designing a hiring plan before posting a job ad, you know exactly how to execute your talent search. You can decide the level of experience, the required skill sets, and the budget for the role.

It’s not in your SaaS’s best interest to begin the recruiting process without a strategy. Collaborate with your team and evaluate the current skill gaps in your workforce.

2. Avoid discounting candidates

Recruiting is an extension of your brand. It reflects how you treat your employees (and customers).

It’s important for your hiring team to approach candidates with respect. If not, you risk destroying your brand’s image and gaining an adversary.

Give candidates the same courtesy you expect from them. This expectation includes arriving to interviews on time, responding to emails in a timely manner, and avoiding combative language in an interview. Michelle Braden, president and CEO of MSBCoach, agrees:

“I have found making people wait when they have a scheduled appointment with you, interviews included, leaves a person feeling devalued and disrespected. Keep this in mind and honor your appointment times.”

Also, be mindful of how you approach the overall interview. Train your team to ask questions from a neutral standpoint, rather from a perspective laced with assumptions.

Don’t ask: I don’t see X tool on your resume. Do you know how to use X tool?
Ask this instead: Are you trained in X tool? If so, tell me more about your experiences.

Negatively-phrased questions puts the candidate in a defensive mode. As a result, you receive poor responses and might possibly make an unfavorable impression

Interviews aren’t just for you to evaluate future employees. Candidates are interviewing your company, too. So make an effort not to embarrass your team.

3. Minimize trial projects

Every SaaS team searches for a skilled candidate who can perform specific job duties. To assess a candidate’s work product, most companies assign a trial project. This assignment allows candidates to showcase their skills, while giving the hiring staff a glimpse into how an applicant approaches a problem.

Trial projects offer value to the recruiting process. Candidates get to see what type of work the job entails, and the hiring team receives confirmation of the individual’s skill level.

However, without specific internal guidelines, trial projects can become a deterrent to recruiting the best talent for your job opening. Through my own experiences, I’ve noticed hiring teams straying away from the purpose of trial projects.

Companies are demanding brand-specific projects that require more than eight hours of work. They are fishing for ideas on current tasks in their pipeline and getting free help from their job candidates. This practice is unethical and drives talented people away.

In the example below, this company asked me to complete four deliverables within two days. They wanted a research process document, content pitch, content outline, and a 300-500 word introduction.

The solution is to minimize your trial projects. Start by defining the purpose of the assignment. What do you want to learn about the candidate? Select one to two skills to test.

Also, move trial projects to the end of your hiring process. Only two to five candidates should be completing an assignment.

Excessive trial projects place an undue burden on the candidate and your team. You can alleviate that pressure by having more focus in your assignment.

4. Give undivided attention

Juggling the responsibilities of hiring top talent is an overwhelming process. From posting on job boards to scheduling interviews, it’s vital that candidates receive your undivided attention.

Distractions ruin the hiring experience. It’s also a sign of disrespect to the candidate. So, what counts as a distraction? It includes anything that interrupts your attention in the interview.

For instance, you don’t want to eat your lunch during a meeting with a job applicant. You also should avoid replying to emails or responding to Slack messages. Here’s expert advice from Hirenami:

“Human touch is crucial. Your hiring department should be responsive to any questions, and guide candidates along the way. Meet them where they are, rather than expecting them to come to you. The smoother the process is for your candidates, the more likely the top talent will be to make it through to the final interview and decision.”

I’ve experienced interviews where the hiring manager walked on a busy street or sat in a loud coworking space. These distractions aren’t helpful. All interviews should take place in a quiet room.

Coach your team about the significance of being mentally present in the interview. By listening with attentive ears, you open the door to the right talent.

5. Be transparent ASAP

Honesty and integrity should be present throughout the entire hiring process. It provides a baseline for your team to measure its performance.

Recruiting isn’t a perfect operation. Unexpected obstacles can halt everything. That’s why your team must develop a plan to resolve these issues.

By doing so, you can allocate your team’s time to more pertinent tasks, and candidates can make better decisions about their job search.

Take a look at the email below. After completing three interviews and a trial project over several weeks, the recruiter informed me the position would be on hold.

These issues can give your business a bad reputation. Candidates leave disgruntled and questioning your team’s transparency. If you’re going to place a position on hold, it’s imperative that you do it before interviewing candidates.

Reduce any unappealing hiring snafus by communicating with candidates frequently. You can provide them with a hiring timeline that outlines every stage of the process, from the number of interviews to potential delays.

More importantly, you never keep the candidate’s job search stagnant. If you’re not going to hire the person, it’s your responsibility to send a follow-up email as soon as possible.

Job candidates understand that unforeseen circumstances can alter the hiring process. When that happens, your team must take action to quickly notify candidates.

Hire with respect

SaaS recruiting is more than resume submissions and phone screens. So, ditch unhealthy habits, like requiring complex trial projects. Instead, strive to offer candidates full transparency. With this strategy, you add respect and dignity to your recruiting process and your brand.

Want to read more about hiring? Check out Omer Molad’s article, Why hiring is the growth hack you never considered.

💗 Check out Nichole’s Services for SaaS startups 💗

Content Marketing, SaaS, Startups, Teams

5 Brands Share Their Content Marketing Process ft. @Buffer, @AdEspresso, @CoSchedule, @Mention, @Hotjar

It’s a hazard of the job for content marketers. When you read or see a piece of high-quality content, you wonder how it got created. You ask yourself, “What does this company do to create great content? Is it great for business too?”

The simple answer is high-quality content serves both audience and business. “It’s written in such an energetic and engaging way that it will trigger the audience to take actions,” says Massimo Chieruzzi, CEO of AdEspresso.

If great content is written in an engaging way it will trigger the audience to take action. Click To Tweet

Nathan Ellering, head of demand generation at CoSchedule, says high-quality content is synonymous with highest-performing content. At his firm, that content includes five distinct characteristics: great topic, well-researched, optimized for search engines, comprehensive plus actionable, and optimized to capture leads.

High-quality content is synonymous with highest-performing content. Click To Tweet

Quality content is “powerful enough to stop people in their tracks, make them think, and debate with themselves or others. It is user-centric, capable of solving a user’s most painful challenges,” according to Hotjar’s Louis Grenier and Fio Dossetto.

Quality content is capable of solving a user's most painful challenges. Click To Tweet

Content marketing strategists from these three brands plus two more willingly shared how they ideate, strategize, and produce that high-quality content, and evaluate its success. Read on to get some tips and insight that you can incorporate into your content marketing process.

Read More on Content Marketing Institute
💗 Check out Nichole’s Services for SaaS startups 💗

Growth Hacking, Guest Posts, Startups, Teams

Why Hiring is the Growth Hack You Never Considered by @OmerMolad

Image created by Yasmine Sedky (@yazsedky).

“Growth hacking is about running smart experiments to drive growth within your business.” – Sean Ellis

If you’re reading this, you’re probably familiar with the term “growth hacking”, which seems to be everywhere at the moment. Everyone I meet is a growth hacker all of a sudden. But despite a little bit of froth on the milkshake, the hype is very real and it’s here to stay. Here’s why.

First, people will do almost anything to grow their business. For a small business or startup, growth is the difference between life and death.
For a small business or startup, growth is the difference between life and death. Click To Tweet

Second, it’s in our nature to experiment. We try different foods until we figure out what we like and we date different people until we find “the one”. By and large we live life through trial and error and we learn through our experiences.

Experimenting across different traction channels or, in “human language”, trying to find customers in different ways, is a smart way to drive growth. It’s time to take this one step further and create a culture of experimentation by applying a “growth (hacking) mindset throughout the entire business.

The obvious place to start is people – building and growing teams – because there is no better growth engine than a great team.

It’s A People Game

“Great vision without great people is irrelevant.” – Jim Collins

Ask any investor about the first thing they look for when making an investment decision. It’s the team.

Ask any lender what will always be a deal breaker, regardless of cash flow quality. They’ll say management.

What’s the single biggest factor in job satisfaction? Quality of co-workers.

We’re just humans building products for other humans, either to ease pain or give pleasure.  Everything else is a means to an end.

Yet, while we use words like “obsessed” and evangelist” about getting customers, we don’t tend to think of hiring people in that way. We use very sophisticated methods to find and win customers but tend to be stuck in neutral when it comes to building teams.

At Vervoe, we’re changing that.
At @VervoeHQ, we're changing evangelism around hiring the right team. Click To Tweet

Just like experiments have proven to drive growth, they will also help you hack hiring. You just need to cast aside any long-held views and embrace experimentation.

Here are four dead simple ways to apply a growth (hacking) mindset to hiring and immediately make your business more valuable.

Four Easy Hiring Hacks You Should Start Using

Hiring Hack #1: Ditch the Résumé

Ditch the résumé. Résumés are not required to make a hiring decision.

 

“I think, to me, reality is better than being fake.” – Ice Cube

Hypothesis: Résumés are not required to make a hiring decision.

Still asking candidates for résumés? Go résumé-free for one role.

Résumés are typically used to decide who to interview. Instead, don’t decide, just give everyone a chance. Sound like a waste of time? Actually, it’s faster if you use automated interviews.

This delays the first impression we form about people to after we see them perform. It allows us to focus on what people can do and who they really are, as opposed to what they’ve done previously, which school they went to or how weird their name sounds. Because, honestly, who cares about that stuff.

After you pick the best performers in the interviews, go over their backgrounds and ask yourself whether you would have picked those people out of the résumé pile. Then go over the ones you rejected and see if any of them have fancy résumés that would have made you choose them for an interview.

Be honest.
Hiring Hack: Résumés are not required to make a hiring decision. Click To Tweet

Hiring Hack #2: Don’t Outsource Your Most Sacred Activity

Don’t outsource your more sacred activity.

 

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage.” – Amy Jo Martin

Hypothesis: There is no value in outsourcing your recruitment.

Do you use a recruitment agency or a headhunter? We’re going to put an end to that and see if it makes any difference.

External recruiters, like most brokers, are the product of information asymmetry. You assume that they have access to better information than you so you pay for that information.

But the internet has made the world flat, we just need to know where to look and how to make it easy for people to find us. You can share your job ad on every social network and ask your own personal and professional network to refer people. Reaching people has never been easier.

If you incorporate hiring hack #1, you won’t need to worry about deciding who to interview, a service traditionally performed by recruitment agencies. All you need to do is get your job in front of enough eyeballs, which is pure marketing.

Now, here’s the real hack. Work out the commission you would have paid the recruitment agency. Let’s say it’s a 20% fee and the role pays $100,000. Now spend every cent of the $20,000 you saved on promoting your job on every major job board, industry board and social network.

Is it money well spent? How many applicants did you get? What about for $2,000? What about for $200?

Sound insane spending that much money to get access to candidates who will all automatically be interviewed anyway? There’s your answer.
Hiring Hack: There is no value in outsourcing your recruitment. Click To Tweet

Hiring Hack #3: Expert Questions Are Better Than Yours

Expert questions are better than yours.

 

“The art and science of asking questions is the source of all knowledge.” – Thomas Berger

Hypothesis: Other people ask better interview questions than you.

Wait, what?

If you’re running a business, there is a good chance you’ll have to hire someone into a role you’re not an expert in.

Next time you’re trying to hire someone, use interview questions written by an expert instead of your own. To learn more about how to hire for a role you’re not an expert in, read this.

If you want to do it all online, you can easily choose an interview script from Vervoe’s library.

But the concept is equally applicable offline. Call a friend who’s an expert and pick their brain on how they would hire for the role. Then create a process that aligns with the expert’s recommendation. If the expert thinks the best way to hire a chef is to spend a day in the kitchen together, then that’s what you should do. Speaking of cooking, here’s an omelette story that illustrates this exact point.

You can A/B test within the role itself by randomly interviewing half the candidates using your own questions and half using an expert’s. But I suspect the benefits will be evident even before candidates do the interviews. You’ll know from the quality of the questions whether the expert is improving your approach.
Hiring Hack: Other people ask better interview questions than you. Click To Tweet

Hiring Hack #4: Don’t Ask People to Fit In

Don’t ask people to fit in – cultural fit is overrated.

 

“Culture is the widening of the mind and of the spirit.” – Jawaharlal Nehru

Hypothesis: Cultural fit is overrated.

Talking about your company’s vision, values and culture in your job description is a great way to proactively qualify candidates.

However, instead of asking people to fit in with your culture, look for people who will add to your culture. Ask for cultural contribution and look for people who can improve your team’s cultural fitness.  

The result of this experiment can only be verified after several months of working together. But you’ll see glimpses during the hiring journey. Encourage candidates to tell you what they’ll be bringing to the table. Get creative with your interview questions. And more of all, be open to being challenged.
Hiring Hack: Cultural fit is overrated. Click To Tweet

Time to Start Experimenting

What you do with the results of each experiment is up to you. But I guarantee you’ll learn a lot about hiring and gain insight into the mindset of your candidates, and perhaps even your own.

Let me know how it goes.