Customer Success

Top 10 Myths about Customer Success — Busted! 💥 ft. @Wootric

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Image created by Yasmine Sedky (‏@yazsedky).

We’ve seen so many myths out there about how best to do Customer Success, propagated by well-meaning CSMs and business owners who are trying to translate what worked for them into what will work for you. And we’ve also seen advice that may have worked in the past, but is obsolete for 2017. We’ve rounded up the worst offenders, with a weather eye to those that are just plain counter-intuitive.

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