Image created by Yasmine Sedky (@yazsedky).
We’ve seen so many myths out there about how best to do Customer Success, propagated by well-meaning CSMs and business owners who are trying to translate what worked for them into what will work for you. And we’ve also seen advice that may have worked in the past, but is obsolete for 2017. We’ve rounded up the worst offenders, with a weather eye to those that are just plain counter-intuitive.
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They/them. I am a B2B SaaS Consultant, Go-to-Market Strategist, and Product Marketer. I also teach SaaS founders how to build, engage, and grow communities around their SaaS products. I am a top 15 hunter on Product Hunt, moderator at GrowthHackers.com, and mentor at GrowthMentor. I previously worked at / was responsible for community growth at Product Hunt, Growth Hackers, Zest.is, HubSpot, and more.